Engraved & Personalized Products

Engraved and personalized products are custom-made specifically for your order and are not eligible for standard returns or full refunds.

This includes, but is not limited to:

• Name jewelry

• Initial jewelry

• Date engraving

• Message engraving

• Handwriting engraving

• Fingerprint, paw print, nose print, or photo engraving

• Custom text, symbols, coordinates, or personalized details

• Any item engraved on the front, back, inside, outside, or charm/tag area

Customer Input Errors

Customers are responsible for entering personalization details correctly at checkout.

If the customer enters the wrong name, date, spelling, stone selection, font, initials, message, or other personalization detail, the item is not eligible for a free replacement or full refund.

However, we understand mistakes happen. In these cases, we may offer:

• A 20% discount toward purchasing the same item with corrected personalization, or

• A 20% discount toward a different replacement piece.

Incorrect Engraving or Production Error by Danique Jewelry

If we made an error and the engraving does not match the personalization details provided with the order, we will correct the issue at no cost.

Depending on the situation, we may offer:

• A free repair

• A free replacement

• A corrected engraved component

• Another solution determined by our team

Photos may be required before a replacement or repair is approved.

Broken, Damaged, or Defective Engraved Items

If an engraved or personalized product arrives broken, damaged, defective, or breaks within our warranty period, we will repair or replace the item at no cost when the issue is covered under our warranty.

We may require photos, order details, or return of the original item before a repair or replacement is processed.

Returns on Engraved Items

Because engraved items cannot be resold or reused, returns are generally not accepted.

If we make an exception and approve the return of an engraved item, the return is eligible for a 75% refund of the item price only. The remaining 25% is retained as a restocking, labor, and material recovery fee.

Original shipping charges, upgraded shipping, rush fees, gift wrap, and other service fees are non-refundable.

Jewelry Assembly Products

Some products are not engraved but are still made to order through jewelry assembly. This may include pieces assembled with selected stones, chains, charms, birthstones, connectors, rings, bracelets, or other components.

These products may be eligible for return, subject to approval.

Return Eligibility for Jewelry Assembly Items

Jewelry assembly products may be returned if:

• The return is requested within the eligible return window

• The item is unworn and in original condition

• The item is returned with all original components

• The return is approved by Danique Jewelry before being shipped back

Approved returns for jewelry assembly items are subject to a 25% restocking fee.

The refund will be issued for 75% of the item price only.

Original shipping charges, upgraded shipping, rush fees, gift wrap, and service fees are non-refundable.

Design Reworks

If you like the piece but would prefer changes to the design, stone spacing, charm placement, length, or assembly style, we may be able to rework the item for a small fee.

Design rework fees vary depending on the work required and may include:

• Labor

• Replacement components

• Additional materials

• Return shipping

• Reassembly time

Design reworks must be approved before the item is returned to us.

Warranty Coverage

Danique Jewelry offers a 60-day warranty for covered repairs.

Our warranty covers issues such as:

• Broken chain or bracelet

• Loose jump ring or connector

• Assembly failure

• Incorrect engraving caused by our production error

• Damage that occurred during shipping

• Defective components

When a warranty claim is approved, we may offer:

• A free repair

• A replacement component

• A full replacement

• A pre-paid return shipping label, when applicable

Warranty coverage does not apply to:

• Normal wear and tear

• Tarnishing or natural metal oxidation

• Damage caused by misuse, pulling, bending, dropping, water exposure, chemicals, lotions, perfumes, or improper storage

• Lost items

• Customer input errors

• Customer-selected sizing, chain length, font, stone, or design preferences

• Changes of mind

• Items altered, repaired, or modified by another jeweler or third party

Return Approval Required

All returns, repairs, exchanges, and reworks must be approved by Danique Jewelry before the item is mailed back.

Unauthorized returns may not be accepted and may be returned to the customer at the customer’s expense.

To request a return, repair, exchange, or rework, customers must contact us with:

• Order number

• Name on the order

• Clear description of the issue

• Photos, if applicable

We reserve the right to determine whether an item qualifies for a return, repair, replacement, warranty claim, or design rework.

Refund Terms

Refunds are issued only after the returned item has been received and inspected.

Refunds are based on the item price only and do not include:

• Original shipping

• Upgraded shipping

• Rush production fees

• Gift wrap

• Custom design fees

• Rework fees

• Other service fees

If an item is returned damaged, worn, missing parts, altered, or not in its original condition, the refund amount may be reduced or denied.

Final Sale Items

The following items are final sale unless they arrive damaged, defective, or were made incorrectly by Danique Jewelry:

• Engraved items

• Personalized items

• Custom-made items

• Made-to-order designs

• Sale or clearance items

• Replacement items purchased with a courtesy discount

• Items altered or reworked at the customer’s request

Customer Responsibility

Customers are responsible for reviewing all order details before submitting an order, including:

• Spelling

• Dates

• Names

• Initials

• Birthstones

• Metal color

• Chain length

• Ring size

• Bracelet size

• Font choice

• Engraving placement

• Shipping address

Danique Jewelry is not responsible for customer-submitted errors once production has begun.

Our Commitment

We care deeply about our customers and want every piece to be meaningful, beautiful, and wearable. While custom and handmade items have special return limitations, we will always do our best to offer a fair solution when something goes wrong.

Please contact us if you have any questions.